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Policies


General Studio Policies

Please be mindful of others and turn off your cell phone when entering the studio.


For your safety and to maintain class integrity, prior instructor approval is a prerequisite to sign up for Intermediate/Advanced and Advanced Classes.


Please do not come to the studio when you are sick. Our services are not beneficial to those with active infections and you put the health of your instructor and/or fellow classmates at risk.


If the Montgomery County Public Schools close or delay due to inclement weather, be alerted that The Hidden You MAY also close or delay. Updates will be posted on the studio's voicemail and the website.



Packages and Late Cancellations

All packages have a six month expiration date. Packages can be extended for one month for a charge of $15. This policy is to encourage you to be consistent and to commit to your fitness and health goals.


Packages cannot be shared. They are for one person only.


Package refunds will be honored within 30 days of purchase minus a 5% transaction fee. After 30 days, 20% of the remainder of the package will be deducted from the refund amount. Absolutely no refunds will be honored after the expiration date.


The Hidden You has a 24-hour Cancellation Policy for both classes and private instruction. If you have a standing spot in a class and need to cancel, be sure to plan ahead to avoid being charged. Cancel using our online scheduling system, giving us a call, or by email.


Two (2) late cancellations per calendar year without penalty are allowed for movement classes and private instruction. Late Cancel Fees for classes and private Pilates sessions are charged at the rate of your package or session rate if you do not have a package.


The Hidden You staff may encourage clients to take two Private Pilates sessions before signing up for Equipment Classes. If you have no experience on Pilates equipment, please contact the studio before scheduling an equipment class.



Referrals

If you currently have a class package and you bring a newcomer who buys a class package on their first visit, The Hidden You will give you one FREE class on your current package.